Returns, Exchanges and Warranties
If any of TodoEco/Arikologico CIA. LTDA. are proven to TodoEco/Arikologico CIA. LTDA. ‘s satisfaction to have been defective at time of any sale, TodoEco/Arikologico CIA. LTDA. will replace the defective product at no expense to the customer. Any product that has been damaged due to negligence caused by the customers cannot be returned to the Manufacturer and therefore shall be the customer’s sole responsibility. If a customer has determined that the product has not met the expectations or delivered the expected results, he may return the undamaged unit to the Company for a refund. Such request for refund has to be received in a written format to the Company. All permanently installed Units SP-1, AP-1, AP-2, AP-3, AP-6, AP-8, AP-10 and AP-12 – (All-Purpose Stainless Steel, In-Line Water Structuring Units) – come with a Full six-months (or one full growing season for agricultural applications) money back guarantee if not completely satisfied; and a full, ten-year warranty against factory defects in parts or workmanship.
The first commercial unit (AP-1 or larger) purchased by any customer must be installed by one of our certified technicians (at a cost of $250) to qualify for the ten-year warranty. All subsequent units may be installed by the purchaser’s staff following the instructions of our certified technician. The Stainless-Steel Personal Hand Held/Faucet and Shower/Under Sink Water Structuring Units come with a full 30-day money back guarantee if not completely satisfied; and a full ten-year warranty against factory defects in parts or workmanship.
Each Crystal Blue Stainless Steel Water Structuring Unit is built to last for generations to come.
Note: Warranty & Guarantees are voided if product is returned damaged. If you receive the product in a damaged condition, you must notify us immediately upon its receipt.